Thank you for shopping with Quentin Quench! We strive to provide efficient and reliable shipping services to ensure that your orders arrive on time and in excellent condition. Please read our shipping policy for more information about our processes.
1. Shipping Methods and Delivery Times
We offer worldwide shipping on all orders. Delivery times may vary depending on your location. Below are the general estimated shipping times:
-
Domestic Orders: 5-7 business days
-
International Orders: 10-14 business days
Please note that delivery times may vary based on your location, customs processing times, and other factors outside of our control.
2. Shipping Costs
-
Free Shipping: We offer free shipping for all orders worldwide.
-
Shipping Fees: In some cases, additional shipping fees may apply for international deliveries, which will be clearly stated during checkout before you finalize your purchase.
3. Order Processing
-
Order Confirmation: After placing your order, you will receive an order confirmation email with details about your purchase.
-
Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
4. Shipping Address
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete address information.
5. Delivery Information
-
Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available). You can use this tracking number to monitor the status of your shipment.
-
Customs and Duties: For international shipments, customs duties, taxes, or fees may apply based on the destination country. These charges are the responsibility of the customer and are not included in the price of the product or shipping fees.
6. Shipping Delays
While we strive to ensure timely delivery, shipping times are not guaranteed and may be subject to delays due to factors such as weather, customs, or courier issues. We are not responsible for any delays that occur once your order has been handed over to the shipping carrier.
7. Lost or Damaged Items
-
Lost Shipments: If your shipment does not arrive within the estimated delivery time, please contact us at [email protected] so we can assist you in resolving the issue.
-
Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will assist you in resolving the issue and may offer a replacement or refund, subject to our Return and Refund Policy.
8. International Shipping
We offer international shipping to most countries. However, certain locations may have shipping restrictions. If your country is not available during checkout, please contact us at [email protected] for assistance.
9. Customer Responsibilities
By placing an order, you agree to:
-
Ensure that the shipping address provided is accurate.
-
Be responsible for any customs duties, taxes, or additional fees associated with the delivery.
-
Monitor the shipment status using the tracking number provided (if applicable).
10. Contact Us
If you have any questions or concerns about your order, shipping, or delivery, please contact us at:
Email: [[email protected]]