At Quentin Quench, we strive to provide our customers with the best possible products and services. If you are not completely satisfied with your purchase, please read through our Return and Refund Policy to understand the process.
1. Return Policy
We accept returns only for products that are defective or damaged upon arrival. If the product you receive is damaged or faulty, please contact us immediately to initiate the return process. Our return policy is subject to the following conditions:
Timeframe for Returns: You must contact us within 7 days from the date you receive the product.
Condition of Returned Products: The product must be in the same condition as when you received it, unused, and in its original packaging.
Proof of Purchase: A valid order confirmation or receipt is required to process your return.
2. How to Return a Product
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [email protected] with your order number and a brief description of the issue. Please include photos of the damaged or defective product if applicable.
Return Authorization: Once we receive your request, we will assess the situation and provide instructions for returning the product. Please do not send the product back without prior approval.
Shipping the Return: You may be required to send the product back to us. Return shipping costs may be covered by us if the product is defective or damaged.
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the conditions outlined above. If the return is approved, we will proceed with a refund.
3. Refund Policy
We offer refunds for products that are returned in accordance with our return policy. Refunds are processed to the original payment method (if applicable) or through another agreed-upon method for cash on delivery transactions.
Processing Time: Once we approve your return, refunds will be processed within 7-10 business days.
Refund Amount: The full amount paid for the product (excluding shipping charges) will be refunded. In case of damaged items, we may cover the return shipping costs.
4. Non-Returnable Items
The following items are non-returnable:
Products that have been used, altered, or damaged after delivery.
Items that are not in their original packaging.
Products purchased after the return period of 7 days.
5. Cancellation of Orders
If you wish to cancel your order, please contact us immediately at [email protected]. You can cancel your order before the product is shipped. Once the product has been delivered, cancellations are not possible.
6. Exchange Policy
We do not offer direct exchanges. If you need a different product or size, you must return the item in accordance with our return policy and place a new order for the desired item.
7. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, or need assistance with a return, please contact us at:
Email: [[email protected]]